FAQs
If you’ve got a question here is the place to look for answers!
General
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Nope, not a bit!
Whether you have a hundred ideas or none at all, we still want this to be a collaborative approach. We’re here to hold your hand whenever you need and one of our talents is extracting those ideas you didn’t realise you had!
If there’s anything you don’t understand or something needs further clarification, let’s have a chat.
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We can definitely discuss inclusions if something doesn’t feel right for what you need.
Just be aware, when you remove items from the scope of our work, it may impact our ability to work together. Our years of experience have led to really strong processes, ensuring only the BEST end product. When you ask us to leave things out here and there, it may affect your project.
But, please do ask! We’ll be able to honestly tell you what will and won’t have an impact and we want you to be happy with the process. -
In a nutshell we offer:
• Branding Creation and Design;
• Art Direction;
• Packaging Design;
• Graphic Design (marketing materials, workbooks, annual reports, stationery);
• Website Design and Development.
Plus, direct contact with the actual person elbow-deep managing your project.
Check out Our Services > page for more information. -
How long do you want it to take?!
In all seriousness, the design process often takes a little time but it’s helped a lot when we receive fast cohesive feedback can maintain great communication with you throughout. Our favourite clients are those who like adhering to timelines and are super onto it when organising their brief, content and imagery.
Generally:
A standard branding job normally takes around 6+ weeks to finalise.
A standard design job normally takes between 1-4 weeks, depending on its size.
A standard website design and built takes between 6-16+ weeks, depending on functionality requirements, size and content creation.
If you’re in a rush, get in touch with us for more information, availability and a quote. -
Read all about The Design Order on our about page >
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We sure do!
Shoot us an email or book in a chat with Zoe here >
We can talk through your needs and come up with a proposal.
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Absolutely!
To make things easier on your budget, we offer flexible payment plans. Instead of paying for everything upfront, we break down the cost into manageable chunks. We are super happy to work with you to find a pay cycle that will work for both of us.
Branding jobs are normally split into x3 payments
Website jobs are normally split into x4 payments – or monthly payments
VIP Design Days need to be paid upfront before the day is reserved for you
Please note that final work will only be released once your full invoice is paid.
Branding
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Your brand is the whole picture.
It’s the entire sensory experience and ‘world’ your customers walk into when they come into contact with your business.
Branding is so much bigger than just a logo. It’s the connection, from your visuals and your content right down to the relationship developed when your staff answers the phone or the feeling someone gets when they walk into your store.
Your brand is your unique identifier; it sets you apart from every other business. Not only do you have to have a brand, it needs to be an awesome one that distinguishes you from all the rest. -
Colour psychology is the study of how colour influences people’s feelings and in turn, their behaviour.
Depending on where you are in the world, colours will represent a variety of things. They bring different energy to what we see and even how we process information.
Colour not only influences how you feel but, if used correctly, colour can stimulate subconscious responses in your body to make you feel hungry, to feel trust or to inspire impulse purchases.
For us, colour is a key consideration in your project and we use it to evoke all the emotions.
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Imagery drives beautiful design. Therefore, low-quality imagery = a low-quality end-result.
Where possible we absolutely recommend organising a professional photo shoot for 100% original imagery. But, we get it! We know that most small businesses don’t always have the budget to do this.
We can build budget into our quotes to source imagery as needed. Otherwise, we have good knowledge of where to find awesome free imagery for our projects.
In fact! We’ve written a blog about our favourite places to get the best images. Check it out here>
Unsplash is a particular fave of ours and we’ve curated a whole heap of their best stuff for you to browse through and be inspired by here >
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Over the years we’ve worked with many different photographers and have compiled THE LIST.
Depending on what style and type you’re after, we’ll recommend only the most talented people behind the lens who’ll best capture your brand.
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Incorporated into your proposal are the sourcing of images and we certainly take your budget into account. See “Good Images” question x2 above for more information.
Copy isn’t one of our main services, but we’ve got a network of people for whom it is. Just ask and we’ll connect you with the one who best aligns with your needs.
Websites
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Sure, no problems!
I’m a designer who actually understands how web dev works and have worked with many different developers over the years. It’s worth noting that we use Adobe XD for our site design so, please make sure your devs are comfortable working with these files. We do NOT create web files in photoshop.
Also, while we’re totally happy to work with your chosen team, it does mean we can’t oversee the quality of the final site build. Any responsibility for this would need to be with your developers.
Finally, we can also work with your developers to art direct the final site development. To find out more about this service, please enquire for a quote. -
There are two things we will need from you to create your website:
• your DNS and;
• your hosting details.Your Domain Name Server (DNS) is your domain name or URL. Think of it as your website’s street address.
For example, our URL is: https://thedesignorder.com.au
If you purchased your domain name you would have created an account to do so. We’ll need access to your username and password for this account in order to push your site live.Your hosting is the server space you purchase to house your site’s files. Think of this as the combination of your house and utilities. Your hosting will make sure everything on your site has a place and that your site has energy to run smoothly. We can 100% help you set up both things if needed for your website job or recommend partners to do so.
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Of course! We can help secure you whatever you need for your new website to run smoothly.
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Most definitely!
The final step in our Website Design package is handing over the reins to your site. We’ll give you access to your site’s Content Management System (CMS) and schedule training to show you how to edit your own pages.
WordPress, Squarespace and Shopify both have awesome support resources available online for you to extend your learning and become an expert.
If, however, you’re wanting to make any design changes, we do recommend coming back to us (or using a qualified web developer).
Please note: after approval and launch of the site, we do not offer free support to resolve issues caused by any updates made by you.
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Our websites are made in WordPress, Squarespace, Kajabi or Shopify for EComm.
Why? We happen to think these platforms are the best!
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Absolutely! And tablets too.
With every project we complete thorough testing across a number of different devices to ensure optimal viewing on each of them.
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Yes. This is part of our process to install this on your site for you. We can either input your existing account or create a new one for you as part of your website creation.
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Is the Pope Catholic? Of course we can! If you have one, we can install it for you.
We couldn’t possibly have! However, if somehow we did, please get in touch at hello@thedesignorder.com.au and we will try to get back to you as quickly as possible.